Services Terms & Conditions

Applying to the provision of services by Capital City Accountancy (company no 07445413) (“Capital City Accountancy”) to You (the “Customer”)

Services to be provided

1.1 Capital City Accountancy agrees to provide the services you requested upon its acceptance of your Online Order Form.

1.2 Any changes in the scope of Capital City Accountancy’ work must be agreed in writing.


2.1 In consideration for providing the services, Capital City Accountancy will charge the fees currently applicable to the chosen level of service.

2.2 Capital City Accountancy reserves the right to charge for services provided at the request of the Customer which are outside the scope of the Customer’s chosen level of service

2.3 All fees are subject to VAT as applicable.

2.4 The monthly fee for Service #1 is £105 + VAT, payable on the first day of each month in advance. Price Increase effective from 01 July 2024. Service 1 increases to £115 per month (+VAT)

2.5 The monthly fee for Service #2 is £75 + VAT, payable on the first day of each month in advance. Price Increase effective from 01 July 2024. Service 2 to £85 per month (+VAT)

2.6 Our company tax registration fee of £75 + VAT will apply to all clients who use our free company formation service, and to those clients who start using our accounting service using their own limited company where that company has not yet been correctly set-up with the HMRC for Corporation Tax and PAYE.

2.7 The fixed fee for closing down your limited company (including filing your closing accounts, and closing your VAT/PAYE/Corporation Tax accounts) is £175 + VAT. This does not include the Companies House charge of £33 for applying to strike the company off the register which you will need to pay separately.

2.8 We will complete your basic personal tax return for free provided you are a FULL fee paying Director of your company as at 31 Mar of the tax year in question (and if you are not, a fee of £95 + VAT will apply). Our personal tax return service is optional and must be requested using our online system. If your personal income also includes self-employment income (unless you are using our sole trader accounting service), income from an additional limited company (PSC), rental property income, capital gains from selling of an asset, or foreign income, an addition fee of £75 + VAT is payable. Clients who register for our personal tax return service before 01 Nov and have not provided all required documents and responses within 4 weeks (because for example (a) you don’t yet have a personal tax UTR; (b) you are delayed getting your earnings details, or any other relevant information, to us; (c) you don’t pay our fee for this service in time;) will incur an additional fee of £50 + VAT. This measure aims to prevent delays and ensure clients who sign up early remain prompt in their cooperation, facilitating smoother processing of their tax returns. In addition to these fees, if you sign up for our personal tax return service after 31 Dec of the following tax year, our January surcharge fee of £75 + VAT will also apply. If you would like us to amend and file a personal tax return previously prepared and filed by us, an additional fee of £50 + VAT will be payable. If you operate any share trading or FX trading accounts where income and/or gains need to be reported in your tax return, there may be an extra charge of between £100 – £400 + VAT to tabulate and calculate your trading income / gains.

2.9 Service 2 clients only. If you have made mistakes with recording/reconciling your company financial transactions and require our assistance to rectify this, or require us to reconcile your account for other reasons, an additional fee of £50 + VAT will apply for every calendar month of transactions that we remedy.

2.10a Fee holiday. For every full month you are not trading, we will discount our standard monthly accounting fee by 50%. Your company must not be trading for a minimum of one month to qualify and only whole months will be used in calculating your fee discount. For example, a non-trading period of between 2 to 2.9 months will entitle you to a 50% discount for 2 months.

2.10b Fee holiday. Referral discounts will still be available while the reduced monthly fee is in place and will be calculated based on our standard monthly fee reduced by 50%.

2.11a Non trading – If you sign up for our accounting service, AND use our free company formation service, AND you have not started trading within six months, then our Fee Holiday charging rate will commence. See Section 2.10a for details.

2.11b Non trading – If you move to our accounting service from other accountants, or with your own limited company, and you are not trading at that point, our Fee Holiday charging rate will apply from your ‘switching’ date. See Section 2.10a for details.

2.12 Companies House Confirmation Statement (CS). Companies House charge £34 (no VAT) when filing your CS. We make the payment on your behalf when we submit your CS, and we require you to reimburse us the £34.

2.13 Our free company formation has the following conditions attached;
a. No charge for the formation of a new ltd company will apply if you use and pay for our monthly accounting service for a minimum of one month; b. If you decide not to go ahead with our accounting service for whatever reason, a fee of £50 + VAT will be charged for the company formation. Additionally, if you require assistance to closedown your newly formed company with Companies House, we will charge a closedown fee of £25 + VAT plus any applicable Companies House fees.

2.14 Subject to 2.15 below, we offer a 10% discount on our monthly accounting fee for each new customer you refer to our accounting service. This discount will apply from the first month that we receive a full monthly fee to the last month we receive a full monthly fee from your referral. This referral discount is at our discretion and may not apply if any fee payments due to us remain unpaid.

2.15 We offer a 40% discount off our usual monthly fee to a second person working within the same ltd company. Under these conditions no referral discount will be payable for referring this second person to us. This 40% discount will be removed if the company no longer has any full monthly fee paying personnel. (for example, if a company has two workers, and the initial Director ceases to work, or goes On Hold, the company will have no full monthly fee paying clients so the 40% discount for the second worker will be removed).

2.16 If you make incorrect automatic fee payments to us when no fee is due (or you overpay us), we will refund you for two concurrent months (and if we recognise the payment as being incorrect at the time, we will advise you by email to correct your automatic payment). If however the incorrect automatic payment continues beyond two months, we will not refund any fees subsequently received. Its extra work for us to monitor and track our clients refunds, but mainly it gives you a nice little incentive to ensure you do not overpay us.

2.17 Swap over / Own company clients. This applies to clients who switch to us from another accountant, or who have set-up their own company themselves before joining our accounting service.
(a) We do not charge a fee for switching your company accounting work across to our service. However, if your company year-end falls within 3 months of you moving to our service, there may be a one-off fee for us to complete your annual accounts and corporation tax return. We will always advise you of any additional fees before progressing.
(b) Our monthly fees are payable in advance, and we require payment of your first monthly fee before we can start processing your information or monitoring your limited company.
(c) Non-trading. If you sign up for our accounting service, and you are not currently trading, our Fee Holiday rate (see Section 2.10a) will apply from the sign-up date.

2.18 Additional Payroll. Our monthly fee covers the running of payroll for all fee-paying directors, and 1 extra member of staff. If you have additional employees that need to be paid through payroll there will be an additional charge of £15 + VAT per employee per month.

2.19 VAT registration. We do not offer this as standard for our clients, but all you need to do is ask to be VAT registered. The costs related to VAT registration and administration are included in your Club Gold monthly accounting fee. Our monthly accounting fee is set at the market rate is ensure we remain competitive in the contractor accountant market niche.

2.20 We have reserved the right to revise our fees from time to time. Revised fees and payment terms will be notified to you either via email or by being published in the online account.

Confidential information

3.1 Any advice or documentation provided by Capital City Accountancy remains the property of Capital City Accountancy. It should not be shown to or discussed with third parties without Capital City Accountancy’ prior written consent.

3.2 Any Customer information disclosed to Capital City Accountancy during the course of the services will be kept in confidence and used only for the purpose of providing the services, save only for disclosures made with the Customer’s express consent, or otherwise required by law.


4.1 The services to be provided by Capital City Accountancy will be based on information provided by the Customer. Capital City Accountancy accepts no responsibility for the consequences of any potentially relevant information not having been disclosed to Capital City Accountancy by the Customer.

4.2 Whilst Capital City Accountancy may from time to time in good faith offer suggestions for the Customer’s consideration, it remains at all time the sole responsibility of the Customer to seek such independent advice as may be appropriate, before deciding whether or not to implement any such suggestion. The Customer acknowledges and accepts that the directors of a company have sole responsibility for its proper and lawful operation and for all its decisions, and that the service offered by Capital City Accountancy is substantially not one of providing advice, but of providing ‘back office administration’, implementing instructions of and decisions taken by the Customer. In particular, it is the directors’ responsibility to determine whether or not they require independent advice on any issue affecting the company, and (if so) to select and consult a suitable expert.

4.3 Each party acknowledges that in entering into this Agreement, it does not rely on, any representation, warranty, or other provision except as expressly provided in this Agreement, and all conditions, warranties or other terms implied by statute or common law are excluded to the extent permitted by law.

4.4 The liability of either party in respect of any claim is limited to the sums paid by the Customer for the services of Capital City Accountancy during the period of 12 months immediately preceding the accrual of the cause of action to which the claim relates, except where liability may not lawfully be excluded or limited. Each party expressly excludes liability for consequential loss or damage, loss of profit, business, revenue, goodwill or anticipated savings. Any liability or remedy for innocent or negligent misrepresentation is expressly excluded. Neither party excludes or limits liability for death or personal injury.

4.5 The Customer accepts that the services of Capital City Accountancy are priced on the basis that liability is limited as set out in these terms

Other points

5.1 Intermediaries Legislation (IR35) – Working through an intermediary, such as a service company. It is the Customer’s responsibility to correctly determine the IR35 status of the income from each contract.

5.2 Capital City Accountancy may sub-contract any of its obligations under this Agreement but shall not be relieved of its obligations thereby to the Customer

5.3 This Agreement and the Online Order Form referred to in paragraph 1.1, together with the currently applicable specification for the chosen level of service together constitute the entire agreement between the parties and supersede and cancels all prior negotiations and agreements in respect of the services.

5.4 This Agreement shall be governed by and construed in all respects in accordance with the laws of England.

Contractual agreement

You and Capital City Accountancy will only have formed a formal binding contract to supply accountancy services once all of the following has occurred:

6.1 You complete our signup form and submit to No Worries via this Web site, and;

6.2 Capital City Accountancy will automatically send you a message to your registered email address confirming receipt of this form, and;

6.3 The staff at Capital City Accountancy will then consider your request and may phone you to confirm some of the detail. Once Capital City Accountancy is happy to accept the order a letter will be sent to your registered residential address confirming we are happy to provide accounting services for you, and;

6.4 Capital City Accountancy will then receive payment from you for services provided to date (“Acceptance”). At any time prior to Acceptance, you may cancel or modify your order. But once Acceptance has occurred, you and Capital City Accountancy will have concluded a formal binding contract. If the above four conditions are not met, Capital City Accountancy will not be bound to perform any services requested in your order form and you may need to contact Capital City Accountancy by telephone or email.

6.5 EXCEPTION. The exception to this is for our free company formation service outlined in paragraph 2.13b above. If the activities in 6.1 and 6.2 have occurred, a formal binding contract will be formed to supply a company formation service only, and any fees resulting will become payable.

6.5 EXCEPTION. A further exception to this section is all new customers must have their identity verified before Onboarding is complete. In the event all required activities in 6.1, 6.2, 6.3, and 6.4 have occurred, a formal binding contract will only be formed once No Worries has successfully completed all required identity checks. If we are unable to complete any customer identify checks that we are required to carry out by law, then we are legally required to terminate any Contract held with you.

Complaints procedure

7.1 If you are dissatisfied with our services for any reason, please follow the formal complaint process which is (a) The complaint should be put in writing and emailed to marked “Complaint” in the subject box detailing exactly what your complaint is and how you feel it should be resolved. (b) On receipt of the complaint by email, this will then be logged as a formal complaint and an acknowledgement email sent to you (c) A senior team member will then contact you to resolve your complaint and offer a solution where appropriate.

7.2 In the unusual event that they are unable to resolve the complaint to your satisfaction, you can appeal in writing to marked with “Complaint Appeal” in the subject box. Your complaint will then be reviewed by our Managing Director and/or Founders and you will be contacted further until full resolution of your complaint. Once the complaint is resolved the complaint will be filed as resolved. Notes are updated on your personal file to ensure that all of the above has been met.


Website Terms & Conditions


Welcome to the dedicated Capital City Accountancy Web site. Please review these Web site Terms of Use, which govern your use of the Web site. By accessing, browsing or using the Web site, you acknowledge that you have read, understood and agreed to be bound by these terms. If you do not agree to these terms, please do not use this Web site

Capital City Accountancy controls and operates this Web site from its offices at Unit 1 Rowan Court, 56 High Street Wimbledon, London, SW19 5EE. The laws of England and Wales govern the use of this Web site It is your responsibility to ensure that you comply with any applicable laws of the country from which you are accessing this Web site

Capital City Accountancy may revise this legal notice at any time by updating this posting. You should check this Web site from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Web site


2.1 Capital City Accountancy owns or has a licence to use all information contained in this Web site, including all images, illustrations, designs, photographs, video clips, writings and other materials.

2.2 You are permitted to display, print, copy and download extracts from this Web site for the purposes of placing an order with Capital City Accountancy or using this Web site as a resource, provided that you do not:
(a) modify any documents or related graphics on this Web site in any way; and
(b) use any graphics on this Web site separately from accompanying text.

2.3 If you breach any of the terms in this legal notice, your permission to use this Web site automatically terminates and you must immediately destroy any downloaded or printed extracts from this Web site

2.4 Subject to paragraph 2.2, no part of this Web site may be reproduced or stored in any other Web site or included in any public or private electronic retrieval system or service without Capital City Accountancy’ prior written permission.

2.5 Any rights not expressly granted in these terms are reserved.


3.1 While No Worries endeavours to ensure that this Web site is normally available 24 hours a day, Capital City Accountancy will not be liable if for any reason this Web site is unavailable at any time or for any period.

3.2 Access to this Web site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Capital City Accountancy’ control.


4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Web site will be considered non-confidential and non-proprietary. Capital City Accountancy will have no obligations with respect to such material. Capital City Accountancy and its designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Web site any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Web site (including, without limitation, by hacking).

4.4 Capital City Accountancy will fully co-operate with any law enforcement authorities or court order requesting or directing Capital City Accountancy to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.


5.1 Links to third party web sites on this Web site are provided solely for your convenience. If you use these links, you leave this Web site Capital City Accountancy has not reviewed all of these third party web sites and does not control and is not responsible for these web sites or their content. Capital City Accountancy therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party web sites linked to this Web site, you do so entirely at your own risk.

5.2 If you would like to link to this Web site, you may only do so on the basis that you link to, but do not replicate, the home page of this Web site, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Capital City Accountancy logo;
(b) you do not create a frame or any other browser or border environment around this Web site;
(c) you do not in any way imply that Capital City Accountancy is endorsing any products or services other than its own;
(d) you do not misrepresent your relationship with Capital City Accountancy nor present any other false information about No Worries;
(e) you do not otherwise use any Capital City Accountancy trade marks displayed on this Web site without express written permission from Capital City Accountancy;
(f) you do not link from a Web site that is not owned by you; and
(g) your Web site does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.3 Capital City Accountancy expressly reserves the right to revoke the right granted in paragraph 5.2 for breach of these terms and to take any action it deems appropriate.

5.4 You shall fully indemnify No Worries for any loss or damage suffered by Capital City Accountancy or any of its group companies for breach of paragraph 5.2.


6.1 Each registration is for a single user only. Capital City Accountancy does not permit you to share your user name and password with any other person nor with multiple users on a network.

6.2 Responsibility for the security of any passwords issued rests with you.


7.1 While Capital City Accountancy endeavours to ensure that the information on this Web site is correct, Capital City Accountancy does not warrant the accuracy and completeness of the material on this Web site Capital City Accountancy may make changes to the material on this Web site, or to the products and prices described in it, at any time without notice. The material on this Web site may be out of date, and Capital City Accountancy makes no commitment to update such material.

7.2 The material at this Web site is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Capital City Accountancy provides you with this Web site on the basis that Capital City Accountancy excludes all representations, warranties, conditions and other terms including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which but for this legal notice might have effect in relation to this Web site.

7.3 All online calculators we provide try to give you an approximate idea of the financial impact operating a limited company using our service. If you need an accurate estimate, please contact us directly. We have tried to make these calculations accurate and up to date but we cannot guarantee that there are no errors. We will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these calculations.


8.1 Capital City Accountancy, any other party (whether or not involved in creating, producing, maintaining or delivering this Web site), and any of Capital City Accountancy’ group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Web site in any way or in connection with the use, inability to use or the results of use of this Web site, any web sites linked to this Web site or the material on such web sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Web site or your downloading of any material from this Web site or any web sites linked to this Web site.

8.2 Nothing in this legal notice shall exclude or limit Capital City Accountancy’ liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

8.3 If your use of material on this Web site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.